How to set up your digital accounts so that your loved ones can access them if you’re not able to

When a loved one dies or is incapacitated, you may wish to access their digital accounts for sentimental items such as photos and videos. These online profiles and accounts are part of your loved one’s ‘digital legacy’.

These accounts often have terms and conditions that mean they are private and not to be shared. This has led to many families not being able to access a loved one’s account after they have passed away.

As a result, some social media companies and internet service providers have put tools in place that allow you to decide how your loved ones can access your accounts should you lack capacity to access them yourself, or after your death.

We have set out the process for using the following legacy tools:


For the majority of these tools, the process should only take a few minutes to complete. Doing so will give you peace of mind that your loved ones can access your photos and other digital assets in your absence.

The processes for using these tools can change from time to time. While we regularly update this page, please email if you see anything that we need to amend.